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![Lifehacker points out an interesting article about today’s trends with customer support and satisfaction being quite similar to the Grateful Dead’s business model thirty years ago.
“According to Barnes, the decision [to let fans tape shows] was not entirely selfless: it reflected a shrewd assessment that tape sharing would widen their audience, a ban would be unenforceable, and anyone inclined to tape a show would probably spend money elsewhere, such as on merchandise or tickets. The Dead became one of the most profitable bands of all time.”](http://25.media.tumblr.com/tumblr_kyetc8ltnV1qzrlxyo1_r1_500.jpg)
Lifehacker points out an interesting article about today’s trends with customer support and satisfaction being quite similar to the Grateful Dead’s business model thirty years ago.
“According to Barnes, the decision [to let fans tape shows] was not entirely selfless: it reflected a shrewd assessment that tape sharing would widen their audience, a ban would be unenforceable, and anyone inclined to tape a show would probably spend money elsewhere, such as on merchandise or tickets. The Dead became one of the most profitable bands of all time.”
